Help centre
How can we help?
16 answers
Account
How do I create an account?
Choose Sign in, then Create account. Use your email and a password, or Google. Email accounts must click the confirmation link we send before signing in.
Sign in or create an accountI didn't get the confirmation email.
Check spam or promotions first. Signing in again does not resend it; create the account again with the same email to trigger a new link.
Go to sign inHow do I reset my password?
On the sign-in page choose 'Forgot password', enter your email and follow the link to set a new password.
Access
Why does a lesson say it's for subscribers?
Module 1, the sample lesson and a selection of library lessons and prompts are free. Everything else is included with an annual subscription. Enrolment is not open yet and no payment can be taken.
See annual plansIs there a monthly plan?
No. Plans are annual only and renew each year until cancelled. Checkout is not open yet.
Plan detailsProgress
Where is my progress saved?
In your browser, and in your private account when you're signed in, so it follows you across devices. Only you can read it.
Open my workspaceI signed in on a new device and my progress is missing.
Make sure you're signed in to the same account. Data saved on a device while signed out is uploaded the first time you sign in on that device.
Lessons
How does 'Listen' work?
It uses your device's built-in voice, so it's free and nothing is sent to us. Choose speed and voice; your choice is remembered. If your browser doesn't support it, you'll see a note instead.
Is any of this generated by AI as I use it?
No. Feedback, plans and calculations use fixed, published rules. The workspace coach is a practice version (mock) with fixed answers. Optional 'copy prompt to my AI' buttons let you use your own AI tool if you choose.
Teams
How do team invitations work?
Team admins create an invitation for a teammate's email and send them the private link. It works once, only for that email, and expires after 14 days. Admins can revoke invites and remove members.
Manage my teamPrivacy
How do I download or delete my data?
Go to your account page. 'Download my data' gives you a file of your account records, saved data, and email-list and support records linked to your confirmed email, with a completeness note for each section and a list of anything not included. 'Delete my account' removes those records; a few accounting and certificate records are kept in pseudonymised form, as the account page explains. For records made under another email address, contact Support.
Account pageDo you use tracking cookies or sell data?
No third-party tracking runs. Optional, consent-based visit counts are aggregate only (event name and campaign source), Global Privacy Control switches them off, and we never sell personal data.
Privacy notice (pending legal review)How do I stop emails or change what I receive?
No emails are being sent yet. When sending is switched on, every marketing email will have a one-click unsubscribe link. You can also manage your list preferences when signed in with a confirmed email.
Email preferencesCertificates
How do I earn the certificate?
Sign in, open all 26 core lessons from your account, pass the 8 module checkpoints and pass the final exam at 80% or higher. Grading happens on our side; browser tick boxes and the practice exam never count. It is an academy-issued certificate of completion for the core program, not an accredited or proctored qualification.
How the certificate worksBilling
What is the refund policy?
You can cancel any time to stop the next renewal and keep access to the end of your paid year. Refund requests are reviewed individually; refunds are not automatic or guaranteed. No payments are being taken yet.
Refund and cancellation policySupport
How do I contact support?
Use the contact page. Your message is saved for the support team, who update its status by hand — nothing is closed automatically. No confirmation email is sent yet, and we don't promise a response time.
Contact & support